FAQ

Frequently Asked Questions

How do I make an appointment?

For an appointment please call 850-626-3760.

Do you take walk-ins?

Appointment slots are kept open each day for acute problems, but calling ahead will reduce any delays on your part.

What are your hours of operation?

Operating hours 8:00am-4:00pm.
Extended hours 7:30am-8:00am and 4:00pm-5:00pm.

Do you take walk-ins?

Appointment slots are kept open each day for acute problems, but calling ahead will reduce any delays on your part.

Do I have to pay for my visit at the time of the appointment?

Copays are required at the time of your visit.

What will be my co-pay?

Co-pays will vary according to your insurance plans.

What payments are accepted at the office?

Cash, Check, Visa, Mastercard, Discover, and American Express.

What do I do if I have an HMO plan and want to change the doctor to your practice?

Call your insurance company and request the doctor change.

What documents should I bring for my visit?

Completed new patient information forms found on this website.

Can I leave a message for my doctor?

Messages are taken by the operators and forwarded to the physician. Calls are returned during lunch and at the end of the work day.

What do I do if it is an emergency?

You may call the office for instructions on how to handle your emergency or go directly to the Emergency Room.

Will my doctor see me if I am admitted to the hospital?

Our Doctors make weekly rounds at Santa Rosa Medical Center. The hospialist round on the weekends.

Can I get medication refills over the phone?

Request for medication refills are taken by the operators or you may call your pharmacy to make a refill request.

Can I have X-rays/ Blood tests performed at your office?

Basic X-rays are performed in the office. The Santa Rosa Medical Center and Quest provide lab services on campus.

How can I get the results of my test?

Results are reviewed within an 8-10 day period. You will be notified by phone or mail.

Who should I contact if I get sick after hours or weekends?

You call the main office number. An answering service will contact the physician on call.

How do I get referrals for specialists?

We have a referral department that handles all requests for appointments to outside facilties.

Is there a fee for filling out forms/letters?

Yes.

Does the doctor fill out the form for mobility devices like scooters?

Yes.

Will you bill my insurance company if my visit is for an auto accident?

Yes.

Who do I talk to if I have a billing questions?

There are billing/collections staff on site.

Is your office accessible for patients with physical impairments?

Yes.

Diagnostics

Basic Radiology services are available in our office.

Hospitals

Santa Rosa Medical Center is the primary hospital for Gulf Coast Physician Partners.

Emergencies

Please call the office regarding all emergencies during normal working hours.

Teaching

Gulf Coast Physician Partners strongly support the training of medical students, physician assistants, and nurse practitioners.
The only Independently Owned Family Medicine Group in Santa Rosa County